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Contact Us
Get in Touch
Thank you for visiting senvane.
Clear, consistent communication is important to us. We aim to handle all customer enquiries in a transparent, timely, and responsible manner, while keeping interactions straightforward and respectful for both sides.
If you have any questions before or after placing an order, our customer support team is available to assist within the scope of our published policies.
How to Reach Us
We offer the following official contact channels:
Online Contact
An online contact option is available at the bottom-right corner of our website.
This channel is accessible 24 hours a day for message submission. All messages are reviewed by our support team and are typically responded to within 1–2 business days. Response times may vary during peak periods or public holidays.
Email Support
For detailed questions or order-related matters, you may contact us via email at:
We aim to respond to all email enquiries within 1–2 business days (up to 48 hours). In certain situations, including high enquiry volume or public holidays, response times may be slightly extended.
Order-Related Enquiries
To help us assist you efficiently, please include the following information when contacting us regarding an order:
- Full name used when placing the order
- Order number
- A clear and brief description of your question or concern
Providing accurate and complete information allows us to locate your order more quickly and respond more effectively.
Support Scope
Our customer support team can assist with enquiries related to:
- Order status and delivery updates
- Product information and sizing guidance
- Returns and refunds in accordance with our Returns & Refunds Policy
- General questions regarding our website, ordering process, and published policies
Requests that fall outside the scope of our stated policies, or that require exceptions not supported by our terms, may not be accommodated.
Thank you for your understanding and for choosing senvane.
We appreciate your patience and aim to provide support that is clear, reliable, and consistent.
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